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Growing together

Luma supports you in your well-being and femininity at every stage of your journey.

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Growing
together

Luma supports you in your well-being and femininity at every stage of your journey.

faq

Answers to your questions

We are here to answer all your questions.

What exactly is Luma?

Luma is a women's well-being and personal growth platform. It supports you in your love life, self-confidence, and femininity through three complementary tools: the Academy (expert modules), Elia (your AI virtual coach), and the Community (a mutual-help space for women).

Who is Luma for?

Luma is designed for all women who want to grow, understand themselves better, and improve their relationships—whether you're single or in a relationship, new to personal development or already well along that path.

How do I know if Luma is right for me?

If you want to know yourself better, build confidence, understand your relationship patterns, or simply take care of yourself day to day, Luma is for you. You can complete our free personalised questionnaire to get a recommendation tailored to your situation.

How does the initial questionnaire work?

The questionnaire takes a few minutes and helps us understand your needs, goals, and current situation (single or in a relationship). Based on your answers, Luma suggests a programme and modules tailored to you.

What are Luma's values?

Luma is built on three core values: fulfilment (growing and fully becoming yourself), authenticity (being truly who you are), and sorority (moving forward together, woman to woman, in a caring spirit).

Is Luma available in more than one language?

Yes, Luma is available in French and English. You can change the language from any page using the selector at the top right.

What are Luma's subscription prices?

Luma offers fixed-term access with a one-time payment: 4 weeks for €45.98, 16 weeks for €65.98 (most popular), or 28 weeks for €95.98. There is no surprise automatic renewal—you choose the duration that suits you.

Is there a free trial?

Luma regularly runs promotional offers, including discounts of up to 25%. Start by filling in the personalised questionnaire to see the offer that fits you.

How is the Luma Academy structured?

The Academy is organised into themed modules, each divided into progressive tiers containing several "essentials"—short lessons designed to be quick to read or listen to, easy to apply, and focused on a specific topic.

How many modules and essentials are there in total?

The Academy offers more than 143 modules and over 3,400 essentials, created by 32 love coaches who are experts in relationships, well-being, and women's psychology.

What topics does the Academy cover?

There are two separate journeys. For singles: male psychology, self-confidence, natural seduction, body language, feminine energy, managing expectations, emotional intelligence, and more. For women in a couple: relationship foundations, caring communication, managing conflict, passion and desire, intimacy, jealousy, reconnection routines, and more.

Are the modules tailored to my personal situation?

Yes. From the initial questionnaire, Luma identifies whether you're single or in a relationship and recommends modules aligned with your goals. You can also explore all available content freely.

Can I follow the modules in any order?

The modules are designed to be followed progressively, but you're free to explore based on what you want and need right now. Some journeys are built as logical progressions—following them in order is recommended for maximum impact.

Can I review a module I've already finished?

Absolutely. For the whole duration of your access, you can return to any module or essential you've already viewed, as often as you like.

Is the content available in audio?

Yes! Every essential is available as an article and as a podcast. You can listen on the go, on your commute, on a walk, or at home—learning adapts to your lifestyle.

Is there progress tracking?

Yes, Luma includes personal progress tracking and a monthly review so you can measure how you're evolving and stay motivated over time.

Who are the love coaches who create the content?

The Academy brings together 32 experts: love and relationship coaches, psychologists, and specialists in personal development and femininity. Their content is designed to be practical, caring, and immediately applicable.

What is the Luma Community?

The Community is a caring discussion space for Luma members, where women exchange ideas, support each other, and find inspiration. You can ask questions, share experiences, and find comfort from women facing similar situations.

How do I access the Community?

The Community is available directly from your Luma member area and is included in your subscription. You don't need a separate app.

Is the Community moderated?

Yes. Luma works to keep discussion spaces caring, respectful, and safe for all members. Inappropriate content can be reported and is handled quickly.

Can I take part anonymously?

You can choose how much you want to share. Luma encourages authenticity in a trustworthy setting, but you stay in control of what you reveal about yourself.

What kinds of conversations happen in the Community?

Discussions cover many topics: romantic relationships, ghosting, self-confidence, breakups, couple life, personal development, femininity, well-being routines... Every stage of women's journeys is represented.

Is the Community active?

Yes, the Luma Community is dynamic and growing. Hundreds of women chat there every day. You're never alone with your questions.

Who is Elia?

Elia is Luma's virtual coach—a caring artificial intelligence, available 24/7, designed to listen, advise, and help you through difficult moments and big decisions in your love life and personal growth.

How does Elia work?

You ask her questions or share your situation, and she responds with advice tailored to your profile and journey. The more you chat with her, the more refined and aligned with your reality her answers become.

What topics can I talk to Elia about?

You can talk to her about anything: a complicated romantic situation, ghosting, a disagreement with your partner, self-doubt, fear in love, a decision you need to make... Elia is there to listen without judgment at any time.

Does Elia really know me?

Yes. Elia builds on your past conversations to refine her advice and offer personalised responses. She takes your profile, situation (single or in a relationship), and what you've shared over time into account.

Does Elia replace a real therapist or psychologist?

No. Elia is a caring virtual coach, not a mental health professional. She's here to support and encourage you—but if you're going through something that needs clinical support, we recommend seeing a qualified professional.

Are my conversations with Elia confidential?

Absolutely. Your exchanges with Elia are protected with strong security measures. Your conversations stay strictly private and your data is never shared with third parties.

Is Elia available at any time?

Yes, Elia is available 24/7 from your member area. She responds in real time, whether it's the middle of the night, a Sunday, or a holiday.

How many messages can I send Elia?

There is no message limit. You can chat with Elia as much as you want for the entire duration of your access.

How do I create my Luma account?

After completing the personalised questionnaire and choosing your offer, you create your account during checkout. Your access is activated immediately after your order is confirmed.

I forgot my password—what should I do?

Click "Forgot password?" on the login page. You'll receive a reset link by email within a few minutes. Check your spam folder if nothing arrives.

How does payment work?

Payment is a one-time purchase with no automatic renewing subscription. You pay once for your chosen duration (4, 16, or 28 weeks) and enjoy unlimited access to the platform for that period.

Can I cancel my access?

Because access is a one-time purchase for a fixed term, there is nothing to cancel—it simply ends when the period you chose is over. If you still want to close your account early, please contact our support team.

How do I contact Luma customer support?

You can reach us through the Contact page on the website (luma.coach/contact). Our team will get back to you as soon as possible.

Is my personal data protected?

Yes. Luma complies with applicable personal data protection regulations. Everything you share—including your conversations with Elia—is kept secure and is never sold or shared with third parties.

Does Luma work on mobile?

Yes, the platform is fully accessible in a mobile or desktop browser. You don't need to download a separate app.

I ran into a technical issue—what should I do?

Contact our customer support through the Contact page describing the problem (page affected, device used, error message if any). Our technical team will help you quickly.

Still having doubts?

If we haven't answered all your questions, contact us and we will respond.

Contact us

they talk about it to you

Ghosting doesn't affect me

Elia just asked me a question: 'Are you reacting to what he does, or to your fear that he will leave?'. It calmed me down immediately. I no longer feel like a crazy person waiting for his message.

Julie D.

Verified testimony.

No more bad boys for me

On the Academy, I started this module on attachment styles. I understood why I was avoiding stable guys because I found them 'boring'. In fact, I was confusing anxiety with love. Luma didn't find me the prince charming, but it prevented me from falling back with a guy who would have hurt me.

Sarah F.

Verified testimony.

I feel supported

I signed up on Luma and started reading the discussions in the community. I saw that I wasn't the only one feeling invisible in my own relationship. It gave me the courage to start a real conversation with him last night. Not a fight, a real conversation. We're not there yet.

Chloé A.

Verified testimony.

Finally balanced dates

I've been using Luma for a few weeks. This morning, I had an 'alert' with Elia because I was telling her about my first date from the night before. She pointed out that I was only talking about what he thought of me, never about what I thought of him. It's silly, but I had never realized that. I'm starting to pay attention to my own feelings too.

Élise D.

Verified testimony.

Elia is always there

When I'm in the middle of a craving crisis, I write her what I would have wanted to send him. She helps me dissect why I'm hurting so much. She's my buffer. Without that, I would have already made the mistake of crawling back to him. Right now, I'm holding on. Day by day.

Léa F.

Verified testimony.

Never again self-sabotage!

Thanks to Luma, I understood that it was just pure fear. Between the Academy courses and the exchanges with other women on the platform, I've stopped telling myself stories. I'm learning to let people in. It's scary, but at least I'm no longer in denial. I'm starting a new chapter.

Christine E.

Verified testimony.

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