ARTICLE 1 — PRECONDITIONS FOR SUBSCRIPTION

To subscribe to a Subscription, the Client must: (i) be a legally competent adult under French law; (ii) have a valid email address; (iii) have a payment method accepted by the Site; (iv) have read and expressly accepted these General Terms and Conditions.

ARTICLE 2 — SUBSCRIPTION PROCESS

Subscription occurs according to the following successive steps:

• Step 1: The Client accesses the 'Get Started' page and fills out a personalization questionnaire to identify their needs and goals.
• Step 2: The Client is directed to the subscription page and selects the desired subscription duration from the available options (4 weeks, 16 weeks, or 28 weeks).
• Step 3: The Client enters their personal information and creates their Account.
• Step 4: The Client selects their payment method, reviews the summary of their order, acknowledges the GTC, expressly accepts them, and then proceeds to payment.
• Step 5: Upon completion of the payment, the Client receives an order confirmation email which serves as proof of the contract conclusion.

An order is only definitively recorded and the contract concluded after payment confirmation by the Client's bank.

ARTICLE 3 — ACCOUNT CREATION AND MANAGEMENT

Creating an Account is mandatory to access the Services.

The Client agrees to provide accurate, complete, and up-to-date information upon registration and to keep it updated.

The Client is responsible for the confidentiality of their login credentials and any activity carried out from their Account.

Any fraudulent use of the Account must be reported immediately to the Provider at contact@luma.coach.

ARTICLE 4 — ORDER REFUSAL

The Provider reserves the right to refuse or cancel any order from a Client with whom there is a dispute regarding the payment of a previous order or in case of suspicion of fraud or misuse of the Service.